Star Cookies Policy

At Star, we use cookies and similar technologies to make our website work properly, to keep your account secure, and to give you a smoother experience when you play at Star Casino. This Cookies Policy explains what cookies are, how we use them across Star Casino.nl, and what choices you have. By continuing to use our services, you agree to our use of cookies as described below, in line with the Remote Gambling Act (Koa) and the requirements of the Kansspelautoriteit.

What Are Cookies?

Cookies are small text files that we place on your device when you visit our website or use our Star Casino app. They allow us to recognise your browser or device, remember your preferences, and understand how you interact with our casino online platform. Cookies do not harm your device and do not give us access to files stored on it beyond the information we set ourselves.

Why We Use Cookies

We rely on cookies for several essential reasons connected to how Star Casino operates. Some cookies are strictly necessary for our platform to function, while others help us improve our services, personalise your experience, and measure the performance of our promotions and games.

• We use cookies to keep you securely logged in after Star Casino login, so you do not need to re-enter your details on every page
• We use cookies to remember your language preference among our available localisations, including Dutch and English
• We use cookies to verify your identity and support our Cruks and know-your-customer checks
• We use cookies to track your deposit and playtime limits, which you set at registration
• We use cookies to measure which Star Casino slot titles, live tables, and Star Casino sport markets are most popular with our players
• We use cookies to remember items in progress, such as an unclaimed Star Casino voucher code or a pending Star Casino bonus code

Strictly Necessary Cookies

These cookies are essential for us to provide our services safely. Without them, we could not verify your age and identity, apply the Cruks register check, or maintain the secure connection required for every transaction on Star Casino online. We cannot switch off these cookies, as they are fundamental to compliance with our Ksa licence and to protecting your account.

Functional Cookies

Functional cookies allow us to remember choices you make while browsing our casino, such as your preferred currency display, your chosen Starclub view, or whether you have dismissed a notification about a new Star Casino promo. These cookies make your visit more convenient but are not strictly required for our platform to run.

Performance and Analytics Cookies

We use analytics cookies to understand how players use our website and our Star Casino app download pages, which games are played most often, and where visitors experience difficulties. This data helps us refine our game catalogue of over 5,000 titles, improve loading times, and decide which features - such as our Star Casino dice games or live dealer tables - deserve more visibility. We review this information in aggregate and do not use it to identify you personally outside of your account.

Advertising and Targeting Cookies

We may use cookies to measure the effectiveness of our marketing campaigns and to avoid showing you promotions you have already claimed, such as a Star Casino 50 euro bonus or a Star Casino voucher free offer. These cookies may be set by us or by carefully selected partners who help us deliver relevant advertising. We only run these campaigns where permitted for our regulated Dutch market, and always subject to the age restrictions applicable to our promotions.

Cookies Used on Our Mobile and App Platforms

Whether you access us through Star Casino mobile, our desktop version, or our dedicated iOS and Android applications, similar tracking technologies apply. Our Star Casino apk and app store versions may use device identifiers instead of traditional browser cookies to remember your login, your biometric authentication settings, and your Starclub rank. These identifiers work in the same way as cookies and are covered by this policy.

Third-Party Cookies

Some cookies on our site are placed by trusted third parties who support our operations, including payment providers for iDEAL and Wero transactions, game studios such as Pragmatic Play, Evolution, and NetEnt, and independent testing bodies like eCOGRA and GLI who verify our random number generators. We do not control these third-party cookies directly, and we recommend reviewing the relevant provider's own cookie practices if you want further detail.

How Long Do Cookies Last?

We use both session cookies and persistent cookies:

• Session cookies are temporary and are deleted automatically once you close your browser or app
• Persistent cookies remain on your device for a set period, allowing us to recognise you on your next visit to Star Casino online or when you reopen our app

The exact duration varies depending on the purpose of the cookie, ranging from a single browsing session to several months for preference and security-related cookies.

Managing Your Cookie Preferences

We give you control over non-essential cookies. When you first visit our website, we present a cookie banner where you can accept or decline optional categories such as analytics and advertising cookies. You can change your preferences at any time through your account settings or your browser configuration.

• You can adjust cookie settings directly in most web browsers, including blocking or deleting cookies entirely
• You can manage app permissions through your device settings if you use our Star Casino android or iOS application
• You can contact our support team if you have questions about specific cookies we use

Please note that disabling strictly necessary cookies may prevent you from logging in, completing verification checks, or accessing certain features of our platform, including our live casino games and sportsbook.

Cookies and Responsible Gambling Tools

We also use cookies to support our responsible gambling obligations under Dutch law. These cookies help us remember your self-imposed deposit, balance, and playtime limits, and ensure that any changes you make - whether increasing or decreasing a limit - are applied correctly and logged as required by our licence conditions.

Updates to This Policy

We may update this Cookies Policy from time to time to reflect changes in technology, regulation, or our own practices. Any changes will be posted on this page, and we encourage you to review it periodically. Continued use of Star Casino after changes are published constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we use cookies, or if you would like more information about our data practices, our Star Casino contact team is available around the clock. You can reach us through live chat, available 24/7 with Dutch-speaking agents, by phone on 0800 0222001, or by email at klantenservice@Star Casino.nl. We are happy to explain any part of this policy in more detail.