Star Casino Privacy Policy

We at Star Casino respect your privacy and are fully committed to protecting the personal data you share with us. This Star Casino privacy policy explains what information we collect when you visit Star Casino.nl, why we collect it, how we use it, and the rights you hold under Dutch and European data protection law. By creating an account, using our Star Casino login page, or playing through our Star Casino app, you confirm that you have read and accepted the terms set out below.

Who We Are

Star Casino is a trade name owned and operated by Green Island N.V., a Naamloze Vennootschap registered at Treft 25, 1853 Grimbergen, Belgium, under company number 0422.851.308 in the Belgian Crossroads Bank for Enterprises. We hold a remote gambling licence issued by the Kansspelautoriteit (Ksa), licence number 2389/01.326.967, granted on 15 October 2024, authorising us to offer online casino games and sports betting to players in the Netherlands. We operate under the Remote Gambling Act (Koa) and maintain a control database with near-real-time player and gameplay data to which the Kansspelautoriteit has a constant connection.

Information We Collect

When you register for a star casino online account, we ask you to provide accurate and complete personal data so that we can verify your identity and comply with our legal obligations. We collect the following categories of information:

• Your first name, surname, date of birth and place of birth
• Your citizen service number (BSN), used to check the Cruks register
• Your home address, email address and telephone number
• Your bank account details used for iDEAL or Wero transactions
• A copy of a valid identity document, and, where requested, a bank statement or utility invoice no older than six months
• Your gameplay history, deposit and withdrawal activity, and self-set deposit, balance and time limits
• Technical data such as your device type, browser, IP address and login times, including data gathered through the Star Casino app, our Star Casino mobile app, and browser-based play

Each citizen service number, email address and telephone number can be linked to one Star Casino account only. Every registration is automatically checked against the Cruks register; a Cruks hit will block registration and access to our games.

How We Use Your Information

We use your personal data to open and manage your account, process deposits and withdrawals, verify your identity, prevent fraud and money laundering, and apply the responsible gambling limits you set at registration. We also use your data to administer the Starclub loyalty programme, calculate Starpoints and Starcoins, process any Star Casino bonus or Star Casino voucher you claim, and communicate with you about promotions, account activity or changes to our services. Where you are a politically exposed person, we apply enhanced due diligence and may temporarily block your account while checks are completed.

Cookies and Similar Technologies

We use cookies and comparable technologies on Star Casino.nl to keep you securely logged in, remember your preferences, measure how our site and Star Casino app are used, and tailor the star casino online experience to you. Cookies also help us recognise returning players on the Star Casino login page and support the smooth operation of our sportsbook, Star Casino sport, and live casino sections. You can manage or disable cookies through your browser settings, though some features of our platform may not function correctly if you do so.

How We Share Your Information

We do not sell your personal data. We may share information with:

• The Kansspelautoriteit, as required by the control database connection and Dutch gambling regulation
• Payment providers processing iDEAL and Wero transactions
• Identity verification and anti-money-laundering service providers
• Game and platform providers such as Pragmatic Play, Evolution, Playtech and our other 60+ licensed studios, solely to enable gameplay and fair-play certification through eCOGRA and GLI
• Regulators, auditors and law enforcement authorities where required by law

Data Security

We protect your data using SSL encryption across every transaction, whether you deposit through Star Casino desktop version, our Star Casino android application, or our Star Casino iphone app. Access to personal data within our organisation is restricted to authorised staff, and we regularly review our systems to guard against unauthorised access, loss or misuse of your information.

Data Retention

We retain your personal data for as long as your account remains active and for the period required by Dutch gambling and financial regulations thereafter, including records relating to deposits, withdrawals, self-exclusion and identity verification. Once these retention periods expire, we securely delete or anonymise your data unless a longer period is required by law.

Your Rights

Under the General Data Protection Regulation, you have the right to access, correct, restrict or request deletion of your personal data, to object to certain processing, and to request that we transfer your data in a portable format. You may also withdraw consent for marketing communications at any time. To exercise any of these rights, please reach out through Star Casino contact channels listed below, and we will respond within the statutory timeframe.

Age Verification and Responsible Gambling Data

Registration on Star Casino is open only to players aged 18 and over resident in the Netherlands, and every sign-up is checked against the Cruks register using your citizen service number. Promotional offers, including any Star Casino bonus code, Star Casino promo code or Star Casino free spins offer, are restricted to players aged 24 and above, with additional safeguards applied to players between 18 and 24. We use the limits you set on deposits, balance and playing time to monitor your account and prevent you from exceeding them; any attempt to do so is logged for compliance purposes.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology or legal obligations. Where changes are material, we will notify you through your account or by email. We encourage you to review this page periodically, alongside our Star Casino faq, to stay informed about how we protect your data.

Contact Us

If you have questions about this policy or how we handle your personal data, our Star Casino chat is available 24/7 with Dutch-speaking agents. You can also reach us by phone at 0800 0222001 or by email at klantenservice@Star Casino.nl. We are here to help with any privacy, account or Star Casino support query you may have.