Star Casino Terms and Conditions

Welcome to Star Casino. These Terms and Conditions govern your use of our website and all services offered through Star Casino.nl, including our casino, live casino and sportsbook products. By registering an account with us, you confirm that you have read, understood and agree to be bound by these terms. Star Casino is a trade name owned and operated by Green Island N.V., a company registered in Belgium, and we operate our Dutch-facing platform under a licence granted by the Kansspelautoriteit (Ksa), licence number 2389/01.326.967. We are committed to offering a safe, transparent and fully licensed environment for online casino online and sports betting entertainment.

Our Licence and Regulatory Framework

We hold a remote gambling licence issued by the Kansspelautoriteit under the Remote Gambling Act (Koa), which has been in force since October 2021. Dutch law applies to all agreements between us and our players. We maintain a control database containing near-real-time player and game-play data, to which the Kansspelautoriteit has a constant connection, and all our games and random number generators are independently tested by eCOGRA and GLI. When you use Star Casino, you agree that Dutch gambling regulations govern the relationship between us.

Eligibility and Registration

We only accept registrations from players who are legal residents of the Netherlands and who are at least 18 years of age. Every sign-up is checked against the Cruks register using your citizen service number, and a Cruks hit will automatically block your registration and access to our games. Participation in promotions is reserved for players aged 24 and over, and stricter rules and lower limits apply to players between 18 and 24.

To create an account with Star Casino, we require your first name, surname, date of birth, place of birth, citizen service number, home address, email address, telephone number, bank account details and a copy of a valid identity document. Your citizen service number, email address and telephone number may each be linked to one account only. If you are identified as a politically exposed person, we apply enhanced due diligence and your account will be blocked while this review takes place.

Your Account and Star Casino Login

You are responsible for keeping your Star Casino login credentials confidential. We provide biometric login using fingerprint or Face ID across our iOS app and Android app to help protect your account further. You must not share your account, allow another person to use it, or hold more than one account with us. We reserve the right to suspend or close accounts that breach these terms, including accounts used fraudulently or in violation of our anti-money-laundering obligations.

Deposits and Withdrawals

We accept deposits and withdrawals via iDEAL and Wero, and the bank account used must be held in your own name and match the counter-account registered at sign-up. Our minimum deposit is €10, credited immediately and free of charge, and our minimum withdrawal is also €10, processed without fees. All transactions run over a secured connection with SSL encryption.

We aim to process withdrawal requests without undue delay, obstruction or restriction, and we do not apply a fixed maximum withdrawal amount. Requests are often completed within seconds on a fully verified account, and in any case within three working days of your request. Bonus money is only released once you have met all applicable bonus conditions. Diamond and VIP ranks within our Starclub loyalty programme benefit from early maximum payout boosts.

Verification and Limits

We may ask you for extra verification before approving a payout, including a valid passport, driving licence or other identity document, a bank or credit card statement, or a utility invoice for gas, electricity, telephone or municipal taxes. Supporting documents must be no older than six months, and identity documents must be valid at the time of use. We may stop or pause transactions where anti-money-laundering rules require it.

At registration, we ask you to set a maximum deposit amount per day, week or month, a maximum account balance and a maximum playing time. You can lower a limit at any time with immediate effect, while increasing a limit only takes effect after one week. We do not allow limits to be exceeded, and any attempt to do so is logged. We may also impose our own limits on deposits, balance or playing time.

Bonuses and Promotions

Our welcome bonus Star Casino offer gives new players a 100% match on their first deposit up to €250, available only to players aged 24 and over, with a standard 30x playthrough requirement on the deposit amount. Contribution rates differ per game type, and sports bets do not count towards the playthrough. We also offer a live casino welcome bonus under the same conditions, and a sports welcome bonus matching your first bet with a Free Bet of up to €80.

Any Star Casino bonus, Star Casino voucher or Star Casino promo code we issue is subject to the specific terms published at the time of the offer, and we may change or cancel a promotion at any time. Winnings generated from bonus rounds triggered with bonus money after the bonus itself has expired are not added to your account. Additional offers include our Fun Boost and Crazy Odds, 2UP, StarCombo Xtra, the WoW Wheel, the Party Wheel and Money Vault, together with our tournaments and jackpot draws, all of which are governed by their own published rules.

Starclub Loyalty Programme

Our Starclub rewards programme lets you earn Starpoints on play, which raise your rank, and Starcoins on all game play, which you can spend in the Starshop on vouchers, bonuses, Money Vault tokens and free spins. As you progress through Standard, Bronze, Silver, Gold, Platinum, Diamond and VIP ranks, we reduce your default playthrough requirement and unlock benefits including Starshop discounts, monthly personal offers, exclusive Starshop offers, the Party Wheel, the Win on Wednesday Wheel and, at the highest ranks, early maximum payout boosts. Starclub rewards are also earned on live dealer play.

Games, Providers and Fair Play

We offer over 5,000 games from more than 60 providers, including Pragmatic Play, Evolution, NetEnt, Play'n GO and Playtech, covering slots, table games, video poker, live casino and sports betting through our Altenar-powered sportsbook. Almost all slots are available in demo mode without registering or depositing, with the same volatility, RTP and mechanics as the real-money versions, and every game displays its RTP within the information panel. Our live casino app streams blackjack, roulette, baccarat, poker and game shows in HD, 24 hours a day, with Dutch-speaking dealers and exclusive branded tables.

Customer Support

Our team is available through Star Casino chat 24/7 with Dutch-speaking agents, by phone on 0800 0222001, or by email at klantenservice@Star Casino.nl. If you have questions about your account, a transaction, or these terms, we encourage you to contact our support team before taking further action.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, our licence obligations or applicable Dutch law. We will publish the revised terms on our website, and your continued use of our services after such changes constitutes your acceptance of the updated terms.