Responsible Gaming at Star

At Star, we want every moment you spend with us to stay enjoyable, safe and firmly under your control. As Star Casino, we operate under Kansspelautoriteit (Ksa) remote gambling licence number 2389/01.326.967, granted on 15 October 2024, and we take our legal and moral obligations towards responsible gaming extremely seriously. This page explains the tools, limits and support we make available to every player registered with star casino online, and how we work to prevent problem gambling before it starts.

Our Commitment as a Licensed Operator

We are licensed and regulated by the Kansspelautoriteit under the Remote Gambling Act (Koa), in force since October 2021. As Star Casino, we maintain a control database holding near-real-time player and game-play data, to which the Kansspelautoriteit has a constant connection. This means our operations, including every Star Casino login and every wager placed through Star Casino sport or Star Casino slot products, are monitored under strict regulatory oversight. Games and random number generators offered through Star Casino are independently tested by eCOGRA and GLI, so you can trust that every outcome is fair.

We only accept players who are legal residents of the Netherlands, and we register no one under 18 years of age. Every new account created through star casino online is automatically checked against the Cruks register using the applicant's citizen service number. If a Cruks hit is found, we block registration and access to our games immediately, in line with national self-exclusion requirements.

Age Restrictions and Enhanced Protection for Young Adults

We set registration at 18 years and above, but we apply stricter protection for younger adults. All bonuses, including the Star Casino bonus and Star Casino promo offers, are legally available only to players aged 24 and over. Between the ages of 18 and 24, we apply lower limits and closer monitoring, because we recognise that younger players may be more vulnerable to gambling-related harm. Our promotional terms, including any Star Casino voucher, Star Casino voucher code or Star Casino bonus code offer, always confirm this 24+ requirement before you can participate.

Setting Your Own Limits

We give every player the ability to define personal boundaries at the point of registration, and we let you adjust these boundaries at any time through your account settings or by contacting Star Casino chat support.

We let you set a maximum deposit amount per day, week or month.
We allow you to define a maximum account balance you never wish to exceed.
We enable you to limit the total time you are active on your account per day, week or month.
We apply decreases to your limits immediately, while increases only take effect after a mandatory one-week cooling-off period.
We make it technically impossible for you to exceed a limit once it is set, and we log every attempted breach.

In addition to the limits you choose yourself, we at Star may impose our own restrictions on deposit amounts, account balances and playing time where we consider this necessary to protect you or to comply with our regulatory obligations as an operator of Star Casino online.

Self-Exclusion and the Cruks Register

We fully support the national Cruks self-exclusion register, which is the primary tool the Netherlands uses to protect players from problem gambling across all licensed operators, not only star casino. If you register with Cruks, we will immediately block your access to every game, promotion and Star Casino app feature for the duration of your exclusion. We cannot override a Cruks block, and we do not offer any workaround, because we believe self-exclusion must remain a genuinely protective measure.

If you feel that your gambling is becoming difficult to control, we encourage you to consider a Cruks registration as a serious and effective step. Our Star Casino contact team can guide you through the process, and we will never attempt to persuade you to reconsider once a request has been made.

Verification and Anti-Money-Laundering Checks

We require every player to submit their full name, date of birth, place of birth, citizen service number, home address, email, telephone number, bank details and a copy of a valid identity document at registration. We use this information not only to confirm your identity but also to protect you from fraud and to fulfil our anti-money-laundering duties.

Before certain payouts are approved, we may request additional verification, such as a valid passport or driving licence, a bank or credit card statement, or a recent utility invoice. Supporting documents must be no older than six months, and identity documents must be valid at the time of use. We reserve the right to pause or stop transactions where anti-money-laundering rules require it, and politically exposed persons are subject to enhanced due diligence, with their account blocked while checks are ongoing.

Recognising the Signs of Problem Gambling

We ask every player to reflect honestly on their gambling habits. Signs that gambling may be becoming a problem include:

Spending more money or time on Star Casino slots, Star Casino poker, Star Casino roulette or Star Casino blackjack than you originally intended.
Chasing losses across sports betting, live casino or jackpot games.
Neglecting work, relationships or financial responsibilities because of time spent on Star Casino mobile or the Star Casino app.
Feeling anxious, irritable or preoccupied with gambling when you are not playing.
Borrowing money or using funds meant for essential expenses to keep playing.

If any of these signs feel familiar, we strongly encourage you to use our deposit, balance and time limits, or to consider Cruks self-exclusion. We are here to help, not to judge, and our support team is trained to discuss these concerns with sensitivity and confidentiality.

Support and Where to Find Help

We provide Dutch-speaking support through live chat, available 24/7, so you can reach us at any hour through Star Casino chat directly from the website or the Star Casino app. You can also call us on 0800 0222001 or email our team at klantenservice@Star Casino.nl. Whether your question concerns a Star Casino withdrawal times query, a starclub Star Casino ranking, or a request for help with limit-setting, our team responds promptly and treats every enquiry with care.

Beyond our own support channels, we recommend independent organisations specialising in gambling addiction, including Jellinek and the national Loket Kansspel helpline, both of which offer confidential advice to players in the Netherlands regardless of which operator they use.

Responsible Promotions and the Starclub

We design our Starclub loyalty programme, including Starpoints, Starcoins and the Starshop, to reward consistent and controlled play rather than to encourage excessive spending. Diamond and VIP members receive early maximum payout boosts, and Silver rank and above unlock features such as the Party Wheel and Win on Wednesday Wheel, but every promotional mechanic remains subject to the same 24+ age requirement and responsible gaming safeguards that apply across star casino online. We reserve the right to change or cancel any promotion at any time, particularly where we believe doing so protects the wellbeing of our players.

Our Ongoing Responsibility

We at Star continuously review our responsible gaming tools, training our support staff, refining our verification procedures, and maintaining our direct connection to Kansspelautoriteit oversight. We believe that a safe gambling environment is not a one-time setup but an ongoing commitment, and we invite you to reach out to us whenever you have questions, concerns, or simply want to adjust your personal limits. Playing at star casino should always remain something you enjoy, on your own terms.

Content updated: August 25, 2026